FAQ's — Bell Transit Corp

Question 1

What areas does Bell Transit Corp serve?

Accepted Answer

Bell Transit Corp primarily serves Alameda County and the greater San Francisco Bay Area, including San Leandro, Oakland, Fremont, Hayward, and surrounding communities. Please contact us to confirm service availability in your specific area. We also provide extended services to Contra Costa County.

Question 2

How do I schedule a ride?

Accepted Answer

You can schedule a ride by calling us at (510) 430-9600 or by emailing ridebell@belltransit.com. We recommend scheduling at least 24–48 hours in advance for non-emergency medical transport and paratransit trips. For recurring trips (such as dialysis), we can set up a standing schedule.

Question 3

What is ADA Paratransit?

Accepted Answer

ADA Paratransit is a complementary transportation service required by the Americans with Disabilities Act (ADA) for individuals with disabilities who are unable to use fixed-route public transit. Bell Transit Corp provides door-to-door paratransit service with fully accessible, wheelchair-equipped vehicles.

Question 4

Are your vehicles wheelchair accessible?

Accepted Answer

Yes. All of our vehicles are equipped with wheelchair lifts, ramps, and securement systems to safely transport passengers in wheelchairs and mobility devices. Our drivers are trained in proper wheelchair securement and passenger assistance.

Question 5

What types of medical appointments do you transport to?

Accepted Answer

We transport patients to a wide range of medical appointments including dialysis (recurring), chemotherapy, radiation therapy, physical therapy, occupational therapy, specialist visits, routine doctor appointments, and more.

Question 6

Do you offer same-day rides?

Accepted Answer

Same-day rides may be available depending on our schedule and capacity. We always do our best to accommodate urgent needs. Please call us directly at (510) 430-9600 to check availability for same-day transportation.

Question 7

How are your drivers trained?

Accepted Answer

All Bell Transit Corp drivers are professionally trained, licensed, and background-checked. They receive specialized training in passenger assistance, wheelchair securement, defensive driving, and customer service.

Question 8

Can I schedule recurring trips?

Accepted Answer

Absolutely. We specialize in recurring medical transport, particularly for dialysis patients who require transportation multiple times per week. We can set up a standing schedule to ensure you have reliable transportation for all your regular appointments.

Question 9

What should I have ready when I call to schedule?

Accepted Answer

When scheduling, please have the following information ready: your name and contact number, pick-up address, destination address, appointment date and time, any mobility device information (wheelchair type, etc.), and any special assistance needs.

Question 10

How do I contact Bell Transit Corp?

Accepted Answer

You can reach us by phone at (510) 430-9600 (call anytime), by email at ridebell@belltransit.com for ride scheduling, or at info@belltransit.com for general inquiries. You can also use the contact form on our website.

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